POLICIES & YOUR MERCHANT AGREEMENT:
HASHTAG SUNGLASSES POLICIES:
RETURNS & EXCHANGES POLICY: We gladly accept returns and offer an exchange or store credit within 7 days of receiving your sunglasses for US orders only if no coupon code was used. #Sunglasses does not offer a refund or exchange policy for customers who checked out with a discount code or a FINAL SALE item. Please note that store credits/exchanges are not accepted for international orders. Your order may not be cancelled, altered or changed once checking out due to our fast turn around time of shipments going out. Please keep this in mind when checking out and carefully select your sunglasses when shopping at www.hashtagsunglasses.com
All Store Credits & Exchanges must be within 7 days of the original shipment date (actually receiving the package). All items must be returned to us in their original, unworn condition.
Store Credits and exchanges must be sent within 7 days of arrival and must be in new condition, unworn with original tags still attached. Store credits will include the amount paid by the customer MINUS $15 for shipping fees incurred by #Sunglasses. The buyer is responsible for all shipping fees when returning an item for an exchange or store credit. Store Credits & Exchanges will be processed within 2-10 business days upon #Sunglasses receiving the package. We inspect all Returns & Exchanges and reserve the right to deny or refuse an exchange or store credit based on the returned condition. You will receive an e-mail confirmation once your Return or Exchange has been processed by #Sunglasses.
Hashtag Sunglasses does not offer a refund policy. All sales are considered final unless you would like to exchange your sunglasses and DID NOT use a coupon code or purchased a final sale pair of sunglasses. Please be aware of these terms upon checkout as there is absolutely no alterations to our refund policy due to the fast turn around time we package and ship your sunglasses.
When purchasing from www.hashtagsunglasses.com, you accept these terms and conditions.
SHIPPING POLICY: Fast & Easy! Our Shipping is easy for our customers. All sunglasses will ship via USPS 1st class Mail within 1-4 Business Days of checking out. Your sunglasses will be sent out within 1-4 Business Days and once sent, an email is sent to you letting you know they are on their way. All orders are tracked internally and received by the customer within 5-15 business days if the shipping address is within the USA. If you are outside of the USA, your shipment may take 5-40 days per USPS policies. Countries with a longer shipping time include India, Pakistan, Russia, Israel, any islands worldwide and remote locations.
INTERNATIONAL Shipping is available on all store items. Due to the designs having to clear customs - we ask for all customers to please be patient during this time as once the design leaves our design showroom we cannot control the customs process. Your order may ship from various locations that our design houses are found (worldwide). However, keep in mind your shipping is FREE.
Thank you for your patience and we look forward to you enjoying your sunglasses.
Holiday Shipping: In the event there is a major Holiday within the month, packages may be delayed due to USPS as well as the volume of sales #Sunglasses will incurr during the Holidays. In this event, shipping may take additional time + USPS may be delayed. Please select express shipping if this wait will be an issue. If your package is late, #Sunglasses will NOT refund your order. Your order will be sent. USPS also encounters serious delays during the Holidays - we ask that you please be patient and make your order in time to receive your sunglasses (20+ days in advance)
INCORRECT ADDRESS: Incase, you may have indicated the wrong shipping address on your order, please contact us immediately and we will do our best to make sure your order gets to the right address. In your e-mail please include your order #, and incorrect address, and please include the new address you would like us to ship your design to. This must be done before your order has been processed. You may email us at firstname.lastname@example.org to update your address within 24 hours of placing your order. #Sunglasses will not be held liable or replace or refund or provide store credit for shipping errors made at checkout by the buyer as we do ship our orders fast, so will need to be contacted ASAP to make any changes to the error.
Please keep in mind #Sunglasses is not liable or responsible for any misplacement, theft or delay or unpicked up items from the USPS.
FOR ALL PACKAGES: THE SELLER IS NOT RESPONSIBLE FOR PACKAGES THAT SHOW DELIVERED, STILL IN TRANSIT, UNDELIVERABLE ADDRESSES, SENT BACK AND/OR THE BUYER DOES NOT RECEIVE. WE SHIP TO THE ADDRESS CONFIRMED IN YOUR CONFIRMATION EMAIL. The address you enter at checkout & we have confirmed with you via email. All packages are tracked via United States Postal Service with up to date tracking information daily after you waited your transit time.
Once USPS has the package, it is in transit, on its way or delivered, THE SELLER is not responsible for your package and if a chargeback is conducted in anyway, THE SELLER claims the customer responsible for the full retail value of the order, not a discounted rate or amount the customer actually paid for the product. But the actual retail amount found on the website will be charged to retrieve the senders cost back. Once USPS has your order, it is your responsibility to find your order and track it with them.
Lost, stolen or delayed packages should contact their local carriers.
USA/Canada: United States Postal Service (www.usps.com)
International: Contact your local postal carrier with your tracking #
AMBASSADOR PURCHASES / USING A DISCOUNT CODE: There is NO refunds, exchanges or store credits available for purchases made with a discount code. Our return policy will only take place when an item is purchased from our website at a regular rate (no sale items or coupon codes may be used). All sales are FINAL SALE when using a discount code - even if there is a delay in shipping time. If a chargeback is conducted, #Sunglasses has the right to charge the full retail value of the sunglasses once USPS confirms delivery to your shipping address.
When an ambassador uses a code to receive a pair of discounted sunglasses - the following applies: I agree that I will provide #Sunglasses with pictures of my sunglasses and post at min. 1 photo on my social media platforms. I agree to tag #Sunglasses in the post and create the post within 14 days of receiving the sunglasses. I give #Sunglasses full permission to repost any of my photos featuring #Sunglasses designs as well as they may use my photos on their marketing materials that may include website, marketing brochures and more. I understand there is no returns on my affiliate collection piece or return 'value'. I understand that I will not receive a store credit or refund for my purchase if I am dissatisfied. I understand the coupon code I am provided with is good for 10% OFF sitewide at hashtag sunglasses (www.hashtag-sunglasses.com) and may be used on my (the affiliates) social media outlets to advertise and offer exclusive discounts to my friends and followers. I understand when filling out this form the sunglasses will have no value as I am receiving an exclusive affiliate deal through #sunglasses with FREE worldwide Shipping and other perks.
AMBASSADOR CODES: All ambassadors/affilates will be provided a coupon code for their friends, family, followers, etc. to use. This code will be active for 90 days from the date you placed your order. If you would like to extend your code we will be happy to do so. Please fill out the contact form and we will reactivate.
AMBASSADOR SALES: If an ambassador receives an order for $129 or more within 1 transaction, they will receive a $20 referral fee from Chic NYC. This amount will be paid within 30-60 days of the sale occurring when all transactions have been finalized. International ambassadors may only be paid via paypal via an invoice being sent to us from the ambassador.
CHARGEBACKS FOR ITEMS SHIPPED: If a chargeback is filed or you dispute with the bank, Hashtag Sunglasses has the right to charge the customer for the full retail value of the order once the collection is confirmed delivered via our carrier (USPS, DHL or FedEx) if a chargeback is conducted by the customer.
PACKAGING/DAMAGED COLLECTION ITEMS: At #Sunglasses we strive to provide excellent packaging so that your collection arrives safely. All sunglasses are sent in a hard box surrounded by bubble wrap to avoid any damage. During the shipment process we can not guarantee that damages will not occur. Damages should not occur due to safe packaging, however, if you ever receive your design broken or damaged, we will happily exchange the item(s) for no charge. In addition, only this time #Sunglasses will pay for the return shipping cost (via the United States Parcel Service -Flate rate shipping). Damaged items must be unworn and repacked in the original packaging. Please email us immediately with your order number, item description, a description of the damage, along with a photo to PR@hashtagsunglasses.com and we will be happy to replace it or find you another design you like! Please note this will only apply if we receive an e-mail within 24 hours of order delivered to your address.
The above policy will only apply as a one time rule, designs are well packaged and inspected to ensure safe delivery. Hashtag Sunglasses will only exchange a damaged item one time. We will not consistently send replacements for damaged items.
Thank you for shopping with us at Hashtag Sunglasses, we are glad to have you as a customer. Please email us for any further questions or assistance, and we will be happy to assist you.
THE LARGEST ONLINE SUNGLASSES RETAILER WITH OVER 500 DESIGNER INSPIRED SUNGLASSES W/ FREE 72 HOUR SHIPPING WORLDWIDE